JULY 23, 2024

Simple Steps to Improve the Patient Experience

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Raquel Bunche
Pre-Med Student
Clemson University
Clemson, S.C.
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Chief of Surgery
Laurens County Hospital
Clinton, S.C.



A Clinical Scenario

For the past three years, patient satisfaction in U.S. hospitals has been in an unprecedented decline secondary to a gradual diminution in communication with doctors and vague information about medication and care transitions (JAMA Health Forum 2023;4[8]:e232766). In other words, there has been a significant decline in good clinical skills, which are