Although the majority of violent acts toward healthcare providers occur within the acute care setting, with security teams in place and a variety of colleagues available to help, outpatient clinics also are exposed to violence. Developing a plan and having well-trained staff are necessary to ensure the safety and preparedness of clinic teams, according to a presentation at the 2024 SGNA Annual Course.
Turning an Incident Into Opportunity
Jeanne Greer, RN, BSN, CGRN, the director of